Privacy Policy for TrueNorth Trades
TrueNorth Trades, operating out of 2847 Macquarie Street, Suite 12, Sydney, New South Wales, 2000, Australia, is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect information gathered through our site and in the course of providing our construction and renovation services, including full-scale residential and commercial renovations, structural repairs, exterior rendering and cladding, custom joinery installation, project management, heritage restoration, and general building maintenance.
Information We Collect
We collect various types of information to provide and improve our services to you.
Personal Information You Provide Directly:
- Contact Information: Names, addresses, email addresses, and phone numbers when you request a quote, inquire about our services, or engage with us for a project.
- Project Details: Information related to your renovation or construction needs, specifications, and preferences provided during consultations or project discussions.
- Communications: Records of your correspondence with us, including emails, phone calls, and messages sent through our online platform.
Information Collected Automatically:
- Usage Data: Information about how you interact with our site, such as pages visited, time spent on pages, and referring URLs.
- Device Information: IP addresses, browser type, operating system, and other technical details about the device you use to access our online platform.
- Cookies and Tracking Technologies: We may use cookies and similar technologies to enhance your experience, understand site usage, and analyze trends.
How We Use Your Information
We use the information we collect for the following purposes:
- To provide and manage our construction and renovation services, including project planning, execution, and completion.
- To communicate with you regarding your inquiries, quotes, and project updates.
- To improve and optimize our services, understanding user preferences and site functionality.
- To comply with legal obligations and enforce our terms and conditions.
- For internal record keeping and administrative purposes.
Disclosure of Your Information
We do not sell or rent your personal information to third parties. We may disclose your information in the following circumstances:
- Service Providers: To trusted third-party service providers who assist us in operating our business, such as IT support, marketing, and analytical services. These providers are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
- With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
- Access: The right to request a copy of the personal information we hold about you.
- Correction: The right to request that we correct any inaccurate or incomplete personal information.
- Deletion: The right to request the deletion of your personal information under certain circumstances.
- Objection or Restriction: The right to object to or request the restriction of processing of your personal information.
- Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us using the contact details provided below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page, and the revised policy will be effective immediately upon posting. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
TrueNorth Trades
2847 Macquarie Street, Suite 12,
Sydney, New South Wales,
Australia, 2000